FAQ
Discover More About Our Services
Billing & Pricing
Find The Best Package For Your Budget
Payments Accepted
We accept the following forms of payment:
Credit & Debit Cards
Visa, MasterCard, American Express, and Discover
Electronic Payments
Zelle, Cash App, and PayPal
Checks
Accepted for in-person services and ongoing clients
Gift Cards
You can purchase or redeem Personal Home Services gift cards directly through our website a thoughtful way to share the gift of a clean home!
Cancellation Policy
At Personal Home Services LLC, we understand that life happens and schedules can change. We do our best to be flexible while also respecting the time of our cleaning professionals.
​
Rescheduling or Cancelling
-
Please notify us at least 16 hours in advance if you need to cancel or reschedule your appointment.
-
Cancellations made less than 16 hours before your scheduled cleaning may incur a $50 late cancellation fee.
-
Same-day cancellations or lockouts (when our team arrives but cannot access the property) are subject to a $50 charge.
No Refunds
-
All payments are non-refundable.
-
If you need to reschedule and provide at least 14 hours’ notice, your payment will be credited toward a future cleaning.
-
Missed, no-shows, or late cancellations forfeit any payment or credit.
Recurring Cleanings
-
For clients on a recurring schedule (weekly, biweekly, monthly, etc), maintaining consistent appointments ensures your preferred time slot. Frequent cancellations may affect future scheduling availability.
Weather or Emergencies
-
In cases of severe weather or emergencies, we’ll work with you to reschedule as soon as possible with no penalty.
How to Cancel or Reschedule
You can contact us by:
📞 833-551-5464
Satisfaction Guarantee
It’s Our Promise
When you invite us into your home, you’re inviting respect, integrity, and a commitment to detail. We promise timely service, friendly professionalism, and a spotless result every time.